Who do I contact if I’m having issues with providing proof of vaccination?

If you are having issues with the SIO 2022 Health Pass, please open the CLEAR app and tap 'Get In Touch' at the bottom of the home screen or call 1-855-CLEARME (253-2763).

What if I cannot download the app, lose my vaccine card or phone before completing the Right of Entry Protocol and receiving my badge?

Before picking up your badge, staff will be available on-site to assess paper records or other digital vaccination records (i.e., emailed copy of a digital record or photo of a paper record) for compliance with the Right of Entry Protocol.

Do I have to pay to have my vaccination status validated?

No, the CLEAR Health Pass is being provided to attendees, exhibitors, and staff at no cost to the end-users.

Where can I learn more about how CLEAR is collecting, storing, or processing my information?

For information on how CLEAR protects user data, see the member terms here.

What if I’m having trouble getting my vaccination record uploaded with CLEAR?

To verify your vaccine in the CLEAR app, you may either digitally link your vaccine or upload a photo of your CDC-issued Vaccination Record Card (“CDC Card”).

Digitally link your vaccine

The CLEAR app is integrated with select healthcare providers and pharmacies. Select your vaccination provider in the menu or search “Other Providers.” Log in to your patient portal and follow the instructions to link your account with CLEAR securely.

If you are unable to find your provider in the search, CLEAR may not be able to link with them at this time.

  • Confirm that your COVID-19 vaccination record appears in your patient portal. If you are not able to find your vaccination record, CLEAR recommends you reach out to your provider directly.
  • Your results will link automatically; do not try to resync your results. Sync time varies by provider and may take up to 30 minutes.
  • Once confirmed, proceed to complete your Health Pass.
    • Upload a photo of your CDC Card
      • When prompted to add your vaccination, select “Add Your Vaccination Card.”
      • Take a photo of your CDC Card and confirm your vaccine information.
      • The photo of your CDC Card will be used to generate a Health Pass. You will not be able to access the photo again after it is taken.
      • Once confirmed, proceed to complete your Health Pass.
    • If you still need help, open the CLEAR app and tap “Get In Touch” at the bottom of the home screen, or call 1-855-CLEARME (253-2763), or email

What if I have known exposure risk before coming?

If you have tested positive for COVID-19 or have reason to believe you currently have COVID-19, you should not attend the conference, including if these conditions emerge while you are in San Francisco. If you have reason to believe you have recently been exposed to COVID-19, please consult your physician to determine the appropriate next steps. 

How can I find my Health Pass result after I close the app?

Open the app and tap on the Health Pass tile. Choose “Open Health Pass” to retrieve your result again. Your Health Pass is only available for 12 hours and then you will need to complete a new one.

 What if I made a mistake in my health survey resulting in a RED Health Pass?

The red Health Pass will remain for 12 hours. Please contact your administrator for next steps or further instructions.

Can I take show a screenshot of my Health Pass for entry?

No, you must show your Health Pass in the CLEAR app because it is a dynamic screen.

How do I change my screening option if I selected the wrong one?

Select ‘Change Screening Option’ on the Entry Requirements screen.

What if my front-facing camera does not work?

To enroll in CLEAR, you must have a mobile device with a front-facing camera that functions. If you do not have this, please contact the SIO team for further instructions.

Can I change my CLEAR photo after I create an account?

Unless you are prompted to do so in the app, you can change your photo at the airport. Find the nearest airport location using the free CLEAR app and speak to one of CLEAR’s Ambassadors for assistance.

How do I get in touch with CLEAR?

For general questions, you can visit our FAQ page at You can also contact our Member Care team by opening the CLEAR app and tapping "Get in Touch" at the bottom of the home screen or by calling 1-855-CLEARME (253-2763).